Your information, and what we do with it.

Who we are

Reivax Consulting, LLC, 1919 S 40th St Ste 201, Lincoln, NE 68506, USA, is responsible for the personal information collected through this site and through the services we provide. This policy covers site visitors, prospective clients, and clients and their authorized users. Questions and requests go to aaron@reivaxconsulting.com.

Records our clients send us

When a client sends us business records to review or process, those records may contain personal information about people who are not our clients — for example, the names and contact details of people involved in a shipment. We handle that information on the client's instructions and on their behalf. For it, the client holds the role of data controller or business under applicable privacy law and we act as a processor or service provider. Our obligations are set by our agreement with that client and any data protection addendum, and are not part of this policy.

If your personal information reached us inside a client's records and you have questions about it, please contact the organization that provided it. If you contact us instead, we will refer you to them.

What we collect

We collect only what we need to run our business and provide our services:

• Contact and account information such as your name, work email address, company and role, when you contact us, book a call, or are given access to our services.
• Records and content you provide for us to work on, or that you upload to or generate in an account with us.
• Billing information where you pay us. Card details go directly to our payment processor and do not reach our servers; we keep a record of the transaction and your billing address.
• Correspondence and calls. We keep our correspondence with you. We may record and transcribe calls; we tell you at the start of any call we record, and if you would rather not be recorded, say so and we will not.
• Technical and usage information such as IP address, device and browser details, pages visited and how you reached us, collected through our servers, our applications and analytics.

How we use it

We use this information to provide, support and secure our services; to communicate with you; to bill and keep our records; to market our services; to meet our legal obligations; and to operate, develop, evaluate and improve our services, analytics, and artificial-intelligence and machine-learning models. We may create aggregated and de-identified information and use it for any purpose. Where we act as a processor for a client's records, we use them as that client's agreement with us permits.

Where the law requires a legal basis, we rely on performing our contract with you, your consent where we ask for it, our legitimate interests in running and improving our business, and compliance with legal obligations.

Your commercial terms stay confidential. If you are a client, we do not disclose your negotiated rates, pricing or counterparty relationships to anyone else, and nothing we publish or provide to another client identifies you or allows your pricing to be worked out.

When we share it

We do not sell your personal information. We share it only with service providers who process it on our instructions to run our business and deliver our services, with counterparties where that is necessary to carry out the work you have asked us to do, where we are compelled by legal process, and with a successor if our business is involved in a merger, acquisition, financing or sale of assets. A current list of our subprocessors is available on request.

Cookies and analytics

We use cookies and similar browser storage to keep the site working, to remember how you reached us, to keep you signed in where you have an account, and to measure how the site performs. Where permitted, we may also use advertising and measurement services that set cookies to help us understand whether our advertising works. You can block or delete cookies in your browser settings, though parts of the site may then not function.

Your rights

These rights concern personal information about you as an individual. What a client company may ask of us in respect of its own business records is set by our agreement with it.

Subject to applicable law, you may ask us to give you a copy of the personal information we hold about you, correct it, delete it, restrict or object to how we use it, or provide it in portable form, and you may withdraw any consent you have given. We will not treat you differently for exercising these rights. To make a request, email aaron@reivaxconsulting.com or write to us at the address above, and we will respond within 30 days. We may need to verify your identity first, and some information may be exempt. If you are in the EU or the UK you may also complain to your national data protection authority.

Information we have already derived from records, including aggregated and de-identified information, is not reversible and is not returned or deleted in response to a request. Our own work product remains ours; where it contains personal information about you, we remove or de-identify that information on request.

Keeping and protecting information

We keep information for as long as we need it for the purposes described in this policy, and longer where we have to in order to meet a legal obligation, resolve a dispute or enforce an agreement. Where we hold records under a client engagement, retention follows that engagement's terms. We use reasonable administrative, technical and physical safeguards, including encryption in transit and at rest for our backups, and we limit access to the people who need it.

Where your information is held

We operate in the United States, and information you provide to us will be transferred to and stored there. Where our service providers move personal data out of the EU or the UK, they do so under the European Commission's standard contractual clauses or another lawful transfer mechanism.

Changes, and how to reach us

We may update this policy from time to time. When we make a significant change we will update the date at the top of this page. Questions, comments or concerns go to aaron@reivaxconsulting.com.